Returns & Exchanges
At HIDES, we stand by the quality of our premium leather goods and offer a 30-day window for returns or exchanges on all unused items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a seamless and transparent return process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original HIDES dust bags and shipping box, ensuring all tags and protective materials are intact.
Affix the Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing